Capgemini - Bangalore, Karnataka - Short Description Service Desk - 4 to 6 Yrs - Bangalore Qualifications Graduate Job Title Job Description: Looking for five plus yrs of exp JD as below Respond to incoming Helpdesk incidents and calls related to the supported IT systems Leverage the Incident Management application as the sole centralized tool for on boarding and managing issue resolution for the IT Support teams Research and respond to questions and issues by utilizing and referencing Helpdesk and IT policies and procedures Identify issues that require further research and interpretation escalate to appropriate team members for incident resolution and follow up in a timely manner until incidents are resolved Assist in the management of the incident queue assigned to third shift and work to ensure issues are resolved within communicated SLAs Respond to any operational problems or issues and escalate these problems to appropriate IT or business team members in a timely manner as needed Ensure that IT Notifica...
source http://jobviewtrack.com/en-in/job-1a19417e48161907441122270d1205665d13435f50/bc73148f871c478eaca1eb0bb8f86251.html?affid=f584d43114bf1954a48e3ec6be21b6ec
Monday, November 11, 2019
Subscribe to:
Post Comments (Atom)
Posts
No comments:
Post a Comment