Master Service Technician

Harrison, NY - Jaguar Land Rover Larchmont/New Rochelle *Position Overview* The Master Technician performs vehicle repair and maintenance as assigned in accordance with dealer and factory standards and builds Customer loyalty by developing trust and ensuring confidence in AutoNation as a care-giver for their vehicle safety and reliability. *Who Would I Interact With?* This position interacts daily with Customers, Service Advisors, other Technicians, Parts Associates, Cashiers, Sales Associates and Managers, just to name a few. *What are the day-to-day responsibilities*? * Performing vehicle repair and/or maintenance work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards to drive Customer loyalty. * Communicating with Parts Department and Service Advisors regularly to effectively manage production and Customer communication. * Diagnosing the cause of any malfunction and perform repair, if authorized by the Customer. * Conducting multi-point inspections to make appropriate recommendations to ensure safety and reliability of Customer vehicles. * Documenting work performed on each vehicle on the repair order. * Maintaining an inventory of normal Technician’s tools not normally inventoried by the Service department as “special tools.” * Keeping abreast of factory technical bulletins and participating in factory-sponsored training classes as appropriate. * Providing an exceptional customer experience to drive loyalty *How will I know if I am successful?* *The performance of a Master Technician is measured by achieving:* * Targeted production * Targeted sales * Targeted Customer Satisfaction Index *What are the requirements for this job* * High School diploma or equivalent * 2+ years experience as an automotive technician * Automotive technical training (varies based on store needs) * Attention to detail * Organization and follow-up skills * Valid in-state driver’s license and have and maintain an acceptable, safe driving record *What are the opportunities for career growth?* *Our Associates have many choices for career growth and development after success in a Service Technician role. Opportunities may include:* * Master-Certified Technician * Service Advisor * Service Management *AutoNation is an equal opportunity employer and a drug-free workplace.*... - Permanent - Full-time

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