Framingham, MA - My client is expanding and seeks a SQL Application Support person to support their biotech and pharma clients. The ideal candidate will take on the following tasks: Test and apply new installations and upgrades Resolve issues, perform data fixes, make configuration changes to the installation, and keep detailed records. Maintain an active and excellent working relationship with customers. Understand customer needs, identify issue causes and develop resolution strategies. Provide, organize and maintain communication to the Software Development group based on customer feedback and customer reported issues.. Participate in regular support telephone conferences and periodic maintenance upgrades. Undertake occasional travel to customer sites for the provision of support or training. The ideal candidate will possess the following qualities: BS degree and a technical background in software, research informatics, etc. 2+ years of experience in supporting customer data management and software solutions. Exceptional customer relationship skills. Proficiency in SQL is a must have Familiarity with Oracle preferred. 30% travel... - Permanent - Full-time
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